Privacy Policy

1.    Objective

The purpose of this Privacy Policy is to demonstrate how Dr Lurve Pty Ltd ("Dr Lurve") implements practices, procedures and systems that ensure it complies with the Australian Privacy Principles (APPs) and provisions in the Privacy Act 1998 (Cth) (the Act) in relation to our collection, use, holding and disclosure of personal information and sensitive information.

2.    Personal Information

Personal Information refers to information or an opinion about an identified individual, or an individual who is reasonably identifiable, regardless of whether it is true or recorded in a material form.

3.    Sensitive Information

Sensitive information is personal information regarding an individual’s race, political opinion and affiliations, religious beliefs or affiliations, philosophical beliefs, membership of professional or trade unions or associations, sexual orientation or criminal record.

4.    Collection of personal and sensitive information 

Dr Lurve will not collect personal information unless the information is reasonably necessary for one or more of its functions and activities. Further, sensitive information may only be collected if it is necessary and the individual consents to the collection.

All collection of personal information must be by fair and lawful means. Whenever it is reasonable and practicable to do so, Dr Lurve will only collect personal information about an individual from that individual, and otherwise will take reasonable steps to ensure that the individual is made aware of the required matters.

5.    Use of cookies 

Dr Lurve may collect information about individuals’ visits to Dr Lurve-owned websites using automatic collection tools, such as “cookies”. This is done in order to monitor traffic patterns and serve individuals more efficiently should they revisit the site. Such tools do not identify individuals personally, but rather they provide information such as the individuals’ browser type and language, access times, Internet Protocol addresses and behaviour (e.g. pages visited, links clicked).

If users wish to deny the use and saving of cookies from this website on their computers, they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors. 

6.    Use and Disclosure of personal information

At the time personal information is collected or as soon as practicable afterwards, Dr Lurve will notify the individual concerned of:

a)     Dr Lurve’s identity and contact details;

b)     the circumstances and purpose of the collection;

c)     the main consequence if the information is not collected;

d)     any third parties to which the information may be disclosed;

e)     whether disclosure to an overseas entity is likely; and

f)      the existence of, and rights under, our Privacy Policy.

Dr Lurve may use and/or disclose personal information for the primary purpose for which it was collected or received. Such primary purposes may include:

a)     to deliver goods and services to Dr Lurve’s client(s);

b)     to administer and improve the performance of Dr Lurve -owned websites;

c)     to address and respond to concerns or other correspondence from customers.

Personal information may only be used or disclosed for the primary purpose for which it was collected. Using it for a secondary purpose is prohibited unless:

a)  the individual has consented to that secondary purpose;

b)  the individual would reasonably expect the disclosure or use for the secondary purpose which is related to the primary use; or

c)  the secondary purpose is required or permitted by law

Once the information is no longer of use to Dr Lurve, and if there is no legal requirement to retain it, all reasonable steps will be taken to either destroy or de-identify the information.

7.    Quality of Information 

Dr Lurve will take all reasonable steps to ensure that the personal information that it collects, uses and discloses is accurate, up to date and complete. We will also take steps to maintain and update that information when advised of incorrectness or change.

If an individual establishes that personal information which Dr Lurve holds about him/her is not accurate, complete and up-to-date, Dr Lurve will take all reasonable steps to correct the information.

8.    Security of information

We have an obligation to take such steps as are reasonable in the circumstances to protect any personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure.

9.    Access to information

Individuals have a right to request access to their personal information and to request its correction by contacting Dr Lurve via the contact details provided on our website. On request by a person, Dr Lurve will take all reasonable steps to let the person know, generally, what sort of personal information it holds, for what purposes, and how it collects, holds, uses and discloses that information.

10.  Cross border disclosure of information

Our use of data cloud storage means that data may be stored overseas. Customer information may only be accessed by employees of Dr Lurve and will not be used for marketing purposes without specific prior permission.

Should personal or sensitive information be transferred or disclosed to overseas entities, it is the obligation of the discloser to take all reasonable steps to ensure that the receiving entity abides by the Australian Privacy Principles and the Privacy Act. 

11.  External Links

Dr Lurve’s website only includes safe, quality and relevant external links, however users should take caution before clicking any external web links mentioned throughout this website.

Dr Lurve cannot guarantee or verify the contents of any externally linked websites. Therefore users should consider that by clicking on any external links, they are doing it at their own risk and Dr Lurve cannot be held liable for any implications or damages that derive from visiting any external websites.

12.  Adverts and Sponsored Links

Dr Lurve’s website may contain sponsored links and advertisements. By clicking on any such adverts, it will send the user to the advertisers websites through a referral program which may use cookies and may track the number of referrals sent from this website. Dr Lurve cannot be held liable for any implications or damages that derive from visiting any external websites.

13.  Social Media Platforms

The actions, communication and engagement taken through external social media platforms that Dr Lurve and its officers, employees or agents participate in or on are subject to the terms and conditions as well as the privacy policies held with each social media platform.

Users are advised to use these platforms wisely by taking due care and caution in regard to their own privacy and personal details. If a user wishes to discuss sensitive details, we encourage them to contact Dr Lurve through primary communication channels such as by telephone or email.

Dr Lurve’s website may use social media sharing buttons which share web content directly from web pages to the social media platform. Users are encouraged to share content only at their discretion and to note that the social media platform may track and save the requests to share throughout the users social media account.

14.  General

Dr Lurve reserves the right to change this Policy from time to time, in accordance with relevant circumstances. If we do so, we will post the revised Policy here. We may also give notice by other means, such as a message on our website.

Any complaints, problems or queries regarding Dr Lurve’s management of personal information should be directed to Dr Lurve’s